Ussiri Worked His Way Up the Commercial Cleaning Franchise’s Ranks
ServiceMaster Clean, a commercial cleaning franchise, promoted Joshua Ussiri to president. He has spent the last decade working in various roles for the company, starting as a floor technician and becoming a franchisee. He then transitioned to the franchisor side as senior director of operations of ServiceMaster Brands, the parent company of ServiceMaster Clean, in 2021.
“Leaders have a responsibility to help make others achieve more than they think is possible, and I have achieved this in some capacity in each of the roles I have held within ServiceMaster Clean. As a leader, I will continue to prioritize developing and improving my team, franchisees, customers and the community,” Ussiri said.
ServiceMaster Brands is thrilled to have Ussiri take on this new role. “Joshua represents the heart of ServiceMaster Clean and is an ideal choice to lead the brand into the future. His experience as a franchise owner and his dedication to helping franchisees achieve success make him a perfect fit for his new role,” said CEO Greg Weller. ServiceMaster Brands also recently announced new leadership positions for franchise veterans Daniel Lauhglin and Charles Kowanetz.
When Ussiri started working at ServiceMaster Clean, he realized his true passion lies in impacting people’s lives. His experience has equipped him with the skills to see the business from different angles and learn the importance of trust and customer satisfaction.
Ussiri notes that over the last five to 10 years, the cleaning industry has evolved to meet customers’ needs, ensuring healthy and safe environments. He added that technology has been key to this evolution.
The American Dream
Throughout his time in franchising, Ussiri has witnessed its potential to allow entrepreneurs to live the American Dream. He urges prospective entrepreneurs to find a brand that aligns with their values; consider the level of the franchisor’s support; assess the opportunity against their personal risk tolerance; and not lose their entrepreneurial spirit. He added that it’s important to seek help from other franchisees.