Krystal Adds Jermaine Walker as Vice President of Operations

HW - Jermaine Walker

Walker Will Build Crews, Design New Processes and Increase Operational Efficiencies

Krystal, a quick-service restaurant (QSR) franchise, has brought in Jermaine Walker as vice president of operations. In this role, he will build crews, design new processes and work with the leadership team to increase operational efficiencies. He brings extensive experience in the food and beverage space to the position. 

“I am honored to join Krystal and be part of their expansion efforts. I’ve spent my career supporting companies in their growth and putting the right teams in place to help achieve various brands’ goals. This is a very exciting time for Krystal, and I am delighted to be part of its evolution,” Walker said in a statement. 

He grew up eating Krystal burgers as a kid and continued as an adult. “It was the go-to spot after playing basketball in the middle of the night at Run and Shoot. When the opportunity came across my desk, I immediately thought about playing basketball as a young adult. I believe that I can be a difference-maker in the lives of the team at Krystal by creating an environment that allows them to be the best they can become.”

Jermaine Walker, Krystal
Jermaine Walker is vice president of operations for Krystal. 

To Walker, the QSR franchise will stay ahead of the competition by focusing on innovation, guest service and food quality. “Our best franchisees are already doing this. They have grit and determination, and it shows in their performance.” 

Walker’s Background

Walker spent the majority of his time in franchising as an area director at Arby’s. During his time there, “we moved leaders in and out of franchise operations to help build a pipeline for directors and vice presidents for the company.” He also pioneered the world’s first and only Arby’s/Wendy’s dual concept. In addition, Walker spent a decade with GPS Hospitality and served as director of operations for TGI Fridays.

Improving Efficiencies

To Walker, franchisors looking to improve their operations “should look at making changes that simplify the current scope of work. They will also need to work hand in hand with the best franchisees to help with changes that will affect the system.”

About Krystal

Krystal, headquartered in Atlanta, is considered the original QSR brand in the South. According to a news release, the QSR franchise has expanded to nearly 300 locations in 10 states since its inception in 1932.

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Haley Cafarella is a passionate journalist and writer for IFPG. In her role as content and marketing specialist, she creates original articles for FranchiseWire and Franchise Consultant Magazine. Her specialties include educational articles about buying a franchise and franchise consulting. She also reports on franchise professionals who were recently promoted or hired through FranchiseWire’s popular HireWire series.

Haley has contributed to a variety of regional publications, including Quo Vadis, New Brunswick Today, and the Trenton Monitor. She holds a bachelor's degree in journalism from Rutgers University.
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