Walker Will Build Crews, Design New Processes and Increase Operational Efficiencies
Krystal, a quick-service restaurant (QSR) franchise, has brought in Jermaine Walker as vice president of operations. In this role, he will build crews, design new processes and work with the leadership team to increase operational efficiencies. He brings extensive experience in the food and beverage space to the position.
“I am honored to join Krystal and be part of their expansion efforts. I’ve spent my career supporting companies in their growth and putting the right teams in place to help achieve various brands’ goals. This is a very exciting time for Krystal, and I am delighted to be part of its evolution,” Walker said in a statement.
He grew up eating Krystal burgers as a kid and continued as an adult. “It was the go-to spot after playing basketball in the middle of the night at Run and Shoot. When the opportunity came across my desk, I immediately thought about playing basketball as a young adult. I believe that I can be a difference-maker in the lives of the team at Krystal by creating an environment that allows them to be the best they can become.”
To Walker, the QSR franchise will stay ahead of the competition by focusing on innovation, guest service and food quality. “Our best franchisees are already doing this. They have grit and determination, and it shows in their performance.”
Walker spent the majority of his time in franchising as an area director at Arby’s. During his time there, “we moved leaders in and out of franchise operations to help build a pipeline for directors and vice presidents for the company.” He also pioneered the world’s first and only Arby’s/Wendy’s dual concept. In addition, Walker spent a decade with GPS Hospitality and served as director of operations for TGI Fridays.
To Walker, franchisors looking to improve their operations “should look at making changes that simplify the current scope of work. They will also need to work hand in hand with the best franchisees to help with changes that will affect the system.”
Krystal, headquartered in Atlanta, is considered the original QSR brand in the South. According to a news release, the QSR franchise has expanded to nearly 300 locations in 10 states since its inception in 1932.