Refresh Renovations: Franchisee Satisfaction Soars in Multiple Categories

Refresh Renovations Scores Above Average in Several Franchisee Satisfaction Categories

Hear From Franchise Owners About Their Experience with the Home Improvement Brand

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Imagine a business that has an unbeatable value proposition, offers the excitement of an emerging brand but has the support and leadership of an experienced franchisor. Refresh Renovations brings all of that and more with its home updating franchise. “We provide a low-stress remodeling experience, from a bathroom face-lift to a whole home remodel,” says Matthew Pelham, franchise operations manager.

With more than 90 locations in New Zealand, Australia and the United Kingdom, Refresh Renovations is now growing across the U.S. and taking advantage of the surge in home renovation projects since the pandemic.

The Ideal Refresh Renovations Franchisee

No experience is needed, but franchisees should have business acumen and relationship-building skills. Comprehensive training includes a 28-hour on-site or online induction, followed by a hands-on, 16-week onboarding program overseen by a franchise business manager.

Continuous support is offered through coaching, manuals, and a global Facebook community. “Our company has over 12 years of experience in the global renovation market. Franchisees get all the hands-on support through the discovery process, start-up, and running of their franchise,” Pelham adds. “We aim to be leaders in our field through our disruptive, technology-driven process that enables business-oriented leaders to create their own design-and-build renovation companies.”

refresh renovations franchise
Refresh Renovations franchisees bring their clients’ dream rooms to life.

Franchisee Success with Refresh Renovations

Refresh Renovations franchisees enjoy the excitement of an emerging franchise with the experience of an established global brand. Here’s what they have to say.

Chris Kuhr, Lake Oswego, Ore.

Franchisee Since: September 2019

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“Both the U.S. and New Zealand office worked with me quite a bit coming up with new marketing ideas to help stimulate lead generation. I’ve found that I have been able to reach out to them at any time and they have always been willing to help in any way.”

Chris Carter, Boulder, Colo.

Franchisee Since: July 2023

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“I think I have the best of both worlds — more of a startup culture in the U.S. (which was attractive to me personally) but it comes with the benefit of a mature business model and systems globally.”

Kevin Revere, Southwest Houston

Franchisee Since: February 2022

refresh renovations franchise

“One of the greatest benefits is access to the global network of franchise owners and benefiting from their experience.”

Ariel Gomez, Galveston County/Southeast Houston

Franchisee Since: May 2023

refresh renovations franchise

Being part of a global franchise, I can see the way we are seen by other cities in the world where our name and brand is known, compared to Houston where we are just beginning. A strong brand builds trust with our clients.”

Franchisee Satisfaction

refresh renovations franchise
Refresh Renovations scored above average in all of Franchise Business Review’s benchmarks for franchisee satisfaction in several categories this year. This benchmark includes current data from over 38,560 franchisees representing more than 163,052 locations.

Growing U.S. Home Improvement Market

According to the Joint Center for Housing Centers of Harvard University, U.S. home improvement project spending increased from $328 billion in 2019 to $472 billion in 2022, with an estimated 2023 spending of $485 billion.

For more information about the Refresh Renovations franchise, visit

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Jill Abrahamsen’s career spans more than 25 years in editorial, design, and marketing roles. As the editorial director of IFPG, she serves as editor-in-chief of Franchise Consultant Magazine and FranchiseWire. Through both platforms, Jill helps franchisors spread the word about their brands and reports on the latest franchise news and trends. A skilled storyteller, Jill communicates franchisor’s messages through feature articles and franchisee interviews.

Jill is an accomplished writer, editor and graphic designer. Her extensive experience includes key roles with major consumer publications, including Boating, Popular Photography, and Design NJ magazines. As founding editor-in-chief of Franchise Dictionary magazine, Jill developed her passion and fascination for franchising which continues to grow in her role at IFPG.
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