For over 17 years, the city of Boston and its surrounding areas have relied on the team at PIRTEK Avon for their hydraulic and industrial hose services. Franchise owner, Mark Rudnik says their customers come from a diverse range of industries, including construction, recycling, transportation, material handling, marine, manufacturing, rental equipment and municipalities. As the city and their customer base have steadily grown, Mark says it has become necessary to expand their coverage area to maintain their exceptional level of service. He has added a new franchise, PIRTEK Boston North, to supplement his original location by providing on-site mobile service.
The only franchise brand of its kind in the United States, PIRTEK USA specializes in hydraulic and industrial hose services through its locations throughout the country. PIRTEK team members are available 24/7 to provide onsite repairs to hydraulic and industrial hoses, thanks to the company’s specially equipped Mobile Service Vehicles. PIRTEK boasts more than 400 franchise locations in 23 countries around the world, including more than 104 within the US.
Mark says his new PIRTEK Boston North franchise will service the Greater Boston area, specifically north of the Massachusetts Turnpike which runs from east to west across the center of the region. PIRTEK Avon will focus primarily on the area to the south of this highway. The dual franchises will enable Mark and his team to maintain their high level of service with an ETA of 1 hour on-site for both new and existing customers.
PIRTEK Boston North will operate as a Tier 2 franchise within PIRTEK’s franchise structure. Centered around on-site mobile service, this option enables entrepreneurs to start a franchise at a lower point of entry. Under Tier 2, a franchisee can keep the inventory in a small warehouse or storage facility and start with two vehicles. The standard Tier 1 model requires a franchisee to have a full Service & Supply Center staffed with six team members and at least two Mobile Service Vehicles. According to Mark, he plans to eventually open a full brick-and-mortar Service and Supply Center within the next year or so.
Mark attributes much of the success of his thriving businesses to his team members and the commitment that they have to solving their customers’ problems. He says they share over 100+ years of cumulative hose experience, and are led by Operations Manager, Patrick Rafferty who has been with the franchise since day one. Mark says that they have gained a reputation in the region as the place to go for all hose-related problems.
“Our customers have repeatedly commented that If we can’t do it, then no one can,” says Mark. He feels that this commitment from his employees to their customers is what earned their recognition as Franchise of the Year in 2019.