Inkling Announces Results of Survey Highlighting How Businesses Are Using Mobile to Better Train and Onboard Frontline Employees

How are retailers and restaurant chains combatting turnover in a tight labor market, while also delivering exceptional experiences today’s modern consumers are expecting? They are swapping paper manuals for digital training tools, according to a Vanson Bourne survey commissioned by Inkling Systems, a modern digital learning enablement platform for frontline employees.

In fact, among those surveyed, almost all reported implementing, or beginning to implement, mobile devices (99%) and mobile apps and software (97%) for their workforces. However, while many organizations are making strides to go mobile, nearly half still use paper-based training materials even though 90 percent agree that a switch from paper to mobile-based training is beneficial.

“Today’s workforce expects immediate access to information that is personalized for their needs and available with the same engaging visual experiences they’ve become accustomed to through the use of smartphones and tablets,” said Jeff Carr, CEO of Inkling. “Increasingly, employers are recognizing the need to invest in digital tools and mobile devices that enable employees to search for information at any time and both learn and collaborate in the flow of their daily work.”

The survey also revealed the critical role frontline employees play in the workplace, with 90 percent of respondents agreeing that customer-facing staff are their best organizational asset for shaping the customer experience. For those already mobile-enabled, 86 percent reported that their frontline staff are now better able to meet customer expectations.

To learn more about how employers are going mobile, see to learn more about how employers are going mobile, see for the complete survey.

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