Service is the Main Focus of the Staffing Franchise
When AtWork Chief Operating Officer Jason Leverant talks about the benefits of the staffing franchise, he heaps praise on the peerless service and support that franchisees receive from corporate headquarters. “Our mission is delivering a service-focused franchise opportunity for entrepreneurs. Our mission is designed around a servant- leadership mentality — AtWork for you, the franchisee. Our franchise performance team is the heart of our support model, underpinned by marketing, learning, risk management, accounting/finance, information technology and more.”
AtWork staffing franchisees help their clients fill temporary, temp-to-hire and direct-hire positions in diverse industries. The company, which was founded in 1986 and began franchising in 1992, doesn’t rest on its past successes, Leverant says.
“We strive for continuous improvement. The founder of AtWork, John Hall, taught me to never settle. He’s been quoted as saying, ‘If it’s not broke, break it,’ meaning that even if things are going well, we still need to look and see how we can improve them.” AtWork applies its servant mentality in its work with clients and talent as well as with franchisees.
As a service-based organization, we’re only as good as the service we provide today.
“We understand that as a service-based organization, we’re only as good as the service we provide today. Our Net Promoter Scores, which measure client and talent satisfaction, come in at industry-leading levels. We’ve found that satisfied customers and talent result in strong and impressive revenue growth, and that’s exactly what we’ve experienced year after year.”
Leverant says his company’s aim “is to provide franchisees with as much — or as little — support as they need. Primarily we focus on helping our owners grow, so a lot of the support we provide comes in the form of coaching and leadership development that will help that franchise owner perform more effectively in their local market.”
AtWork Franchisee Training and More
If Leverant could custom-order a franchisee, the person would be a “sales-minded business professional who has experience managing a team, has potentially owned their own business in the past, and has a proven track record of success. Staffing experience isn’t required.”
A training program thoroughly teaches new franchisees about staffing so they can hit the ground running. AtWork training is made up of Owner’s Launch Camp, which is an intense two-day session at corporate headquarters in Knoxville, Tenn.; owner and staff training lasting one week in Knoxville; and a week of field training.
AtWork’s franchisee support system gears up before the franchise opens and continues indefinitely. In advance of opening day, the marketing team assists owners with rounding up clients.
A field operations executive aids with ongoing functions that include sales and recruiting strategies and business coaching. AtWork’s corporate accounting team delivers services such as payroll processing, invoicing, client payment processing, tax filing and related tasks. In addition, AtWork schedules an annual in-person session with branch leadership and team members.
For more information about the AtWork staffing franchise, visit www.atwork.com/franchise.
Why the AtHome Staffing Franchise?
In telling prospective franchisees why they should choose AtWork, Leverant emphasizes two main advantages:
- AtWork’s Scaling Potential: Leverant describes AtWork’s scaling potential as quite impressive when compared with other franchise models of similar investment size.
- Unique Ownership Structure: AtWork franchise owners benefit from tax credits and incentives offered by federal, state and local governments. “This is something other franchise staffing services don’t offer,” Leverant says.