Shared Values And Franchisee Voices Guide Brand Growth
Since opening its doors in 1966, Paul Davis Restoration has grown into a trusted name in the $80 billion property restoration industry, with more than 365 franchise locations across the U.S. and Canada. Even with that impressive growth, the brand has remained true to its roots by fostering a supportive and collaborative culture. Clear communication, strong peer connections and regular input from franchisees keep everyone aligned and working toward the same goals.
That people-first culture shines through in every job. “When homes and businesses are damaged by water, fire, storms or mold, we don’t just restore property — we restore peace of mind,” says Franchise Development Director John Conway. “We provide opportunities for great people to deliver best-in-class results. Our vision is to provide extraordinary care while serving people in need.”
Collaboration, Culture and Growth
Every day, Paul Davis teams gather for quick company-wide huddles to share wins, stay connected and review the company’s 10 “Serving Basics,” a set of principles that guide how team members interact with customers and each other. These short but powerful meetings help keep everyone focused and consistent across the brand.
Franchisees also benefit from hands-on learning at the Paul Davis training center in Jacksonville, Fla. The center offers technical instruction along with leadership development — all designed to prepare teams to help customers through some of life’s most difficult moments with skill, care and compassion. At Paul Davis, franchisee voices matter. Through leadership councils, peer groups and regional committees, owners have a direct hand in shaping the future of the brand. “Franchisee feedback helps shape tools, refine systems and strengthen our culture,” Conway says. “We don’t just listen — we act.”
A Close-Knit Community
This open, collaborative approach has created a close-knit community across the network. Events like the Paul Davis 2025 Annual Conference Plenary bring franchisees together for connection, learning and inspiration. And the support doesn’t stop there— the corporate team is always available to help each location meet brand standards while staying true to its local roots.
That spirit of service goes well beyond day-to-day operations. Paul Davis donates $500,000 every year to the American Red Cross through its Annual Disaster Giving Program, allowing franchisees to make a real difference when their communities need it most. The company also supports many other organizations, including the American Cancer Society and the Child Cancer Fund. “Community engagement is at the heart of who we are. Our franchise owners are deeply involved in supporting causes that bring hope and healing to their local areas,” says Conway. “Our tagline, ‘When things go wrong, we do what’s right,’ reflects our enduring commitment to doing the right thing for our customers, our franchisees and the communities we serve.”
Finding the Right Fit
Franchise consultants are valued partners in helping Paul Davis find the right candidates, and the team truly appreciates their support. Conway says the best way to represent the brand is by highlighting both its strong purpose and people-first culture. Paul Davis is looking for leaders — people who want to build teams, serve their communities and make a real difference. “When you combine that kind of purpose with a powerful business model, it’s a win-win for the right candidate,” says Conway.
Paul Davis Core Values
At Paul Davis, culture comes first. Every day, teams across North America kick off with quick huddles to share wins and review the 10 “Serving Basics.” These daily reminders help reinforce the brand’s values and keep the culture strong— focused on service, integrity and care.
- Ensure your words and actions align with our Brand Promise.
- Display our Brand with pride.
- Create Brand loyalty with everything you do.
- Practice immediacy.
- Engage customers so they only have to tell their story once.
- Educate, communicate and collaborate with the customer.
- Solicit feedback from customers throughout their journey.
- Be prepared, present and personal.
- Respect the customer’s property and preferences.
- Celebrate and confirm completion of the project with the customer.
Learn more about the Paul Davis franchise.
