Gloria Jean’s Ranked Top Three Coffeehouse Chains in Customer Service

Gloria Jean’s Coffees – U.S.A., an innovator in the specialty coffee segment providing fresh, premium blends and award-winning roasts for 40 years, has been ranked a top three coffee chain in customer service as uncovered by a consumer survey spearheaded by Newsweek. Teaming up with Statista to survey more than 20,000 consumers in the U.S., Newsweek asked participants to evaluate brands based on five criteria: quality of communication, technical competence, range of services, customer focus, and accessibility. Gloria Jean’s was recognized along with Starbucks and Peet’s Coffee.

“Delivering superior guest experiences has been at the core of our company culture since day one, and we’re thrilled to be named among the top three coffee chains for excellence in customer service,” said Sam Ferreira, president of Gloria Jean’s Coffees. “It’s our goal to make a visit to Gloria Jean’s the best part of our guests’ day and providing a delicious cup of coffee is only half of the equation. We’re proud of our team members who always go that extra step to ensure that all guests leave with a smile on their face.”

With 58 units across the nation, Gloria Jean’s roasts every bean in its Southern California headquarters which includes a test kitchen for ongoing R&D and a full roasting and processing facility. The company is currently awarding development agreements to passionate franchisees interested in growing with an established coffee concept that continues to resonate with today’s consumers.

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