San Jose WOW 1 DAY PAINTING Owner’s Seamless Transition
When the entire culture of a franchise system is based on a great customer service experience, it’s easy for someone who holds the same values to fit right in and carry on with that tradition.
WOW 1 DAY PAINTING franchisee Gary Rosyski is one such person who believes the customer service experience should always be exceptional.
Rosyski owns a WOW franchise in San Jose, CA, along with his business partner, Bronic Gold, who happens to also be his former boss at his old job as an operations manager in Silicon Valley for 1-800-GOTJUNK?, where he oversaw two franchises for five years and then another two for two years.
Being involved with 1-800-GOT-JUNK? is how he heard about WOW 1 DAY PAINTING, as the two franchises belong to the same parent company.
He and Gold purchased their franchise in May of 2011 and were operational in January 2012. Prior to that, the two had talked for a long time about going into business together and when the WOW opportunity popped up, they jumped at it.
For Rosyski, his desire to start a franchise goes back to his days when he lived in Toronto, where he’s originally from. He ran a small retail store there and enjoyed working for himself. When he moved to San Jose to start with 1-800-GOT-JUNK? and experienced the company’s corporate culture, he knew he eventually wanted to get his own franchise. And, when he found a willing business partner in Gold, everything was set and as early as 2008, Rosyski was looking for a franchise opportunity that he could succeed with.
The two transitioned easily into WOW 1 DAY PAINTING owners, as they already knew exactly what territory they wanted to be in and already had contacts set up thanks to their time spent with 1-800-GOT-JUNK?. In fact, their office is located in the same building that holds two 1-800-GOT-JUNK? franchises and two You Move Me franchises, which is also part of the same family of companies.
“The site selection was easy,” Rosyski said during a recent interview from his San Jose office. “We had our territory carved out based on existing 1-800-GOT-JUNK? territory. We knew we wanted to be in Santa Clara County.”
And while the two business partners had a bit of a head start thanks to their time with the parent company, the franchise does its best to ensure starting up is easy for all of its franchisees, Rosyski said, by mapping everything out and giving new franchisees a timetable to follow for what they need to get done.
“It’s a really simple process to follow,” he explained.
The two flew out to Vancouver for a week’s worth of training in everything from paint job estimating to marketing operations and using the company’s one web system. When they came home, they were left with practice material for estimating. Plus, shortly after they opened, they also had in-field training.
Being open for over two years now, Rosyski has the system down and doesn’t so much need the technical training, but it’s always available to him, he noted.
At the moment, he’s concentrating on growing the business, increasing his marketing efforts and deciding where to invest money in the business. The company is helping him and Gold work more efficiently, plan an effective budget and forecast their needs for the coming year. Rosyski currently has bi-weekly calls with their director of field operations to make sure they’re hitting goals and staying on track with the business.
As with all startups, getting their WOW 1 DAY PAINTING franchise going was a lot of hard work, but things have settled into a groove now and Rosyski’s work/life balance is tipping back toward more life and less work.
“We’re at the point now where we’ve got a really smooth system,” he said. Right now the franchise has eight employees on staff and hiring the right staff is one of the two big things that Rosyski said is part of running a successful franchise.
The other big thing is to set a healthy franchisee in action by Rob Swystun marketing budget to get those phones ringing, he noted.
For someone like Rosyski who is dedicated to giving customers a top-notch experience, WOW 1 DAY PAINTING was an obvious choice, as he already fit right in with the corporate culture of the company.
For more information visit: www.wow1day.com