Massachusetts-based Cinch I.T. – one of the fastest growing I.T. service providers in the United States – is opening its first location in the state of Michigan. The brand will be bringing its enterprise-level I.T. services to Troy as the new location is expected to open in early March.
Cinch I.T.’s expansion into Michigan comes at a time when demand for I.T. services and cloud-computing solutions have skyrocketed as remote work continues. The new location will be owned and operated by Josh Fett, who will provide enterprise-level I.T. support to Detroit area businesses of all sizes at a fraction of the cost of an in-house I.T. department.
“With the support of Cinch I.T. and its team, I am excited to be able to bring the brand’s services to Troy and the greater Detroit area to help businesses better adapt to and operate through the challenges so many people continue to experience with remote work,” said Fett. “I am confident that we can meet and exceed the growing demand for I.T. support in the area as Cinch I.T.’s first location in Michigan.”
Cinch I.T. lost no customers when the pandemic started thanks in part to its “secret sauce” – a centralized support system that handles around 80-90% of the support calls and help tickets. This system, called Cinch Central, provides franchisees and clients access to a support system of over 40 team members and I.T. technicians, which gives Cinch I.T. an edge over in-house I.T. technicians who are struggling to keep up with demand and the increase in help tickets. Cinch Central enables franchisees to focus on what matters most – growing their business.
“We are excited to be expanding our brand into new states like Michigan at a time when the demand for our I.T. and cloud-computing services is increasing,” said Rick Porter, President of Cinch I.T. and 2020 CRN Next-Gen Leader. “We saw our support calls triple as people shifted to remote work so now is the perfect time to expand our reach and help even more businesses navigate their I.T. operations during the pandemic.”
Cinch I.T. provides remote and on-site computer support. The services offered include I.T. support plans, network security, backup/disaster recovery, cloud computing, cybersecurity software, tech consulting, and more. The brand’s hand-on approach offers centralized client support, tech consulting, 24/7 network and hardware monitoring, hardware and software sales and distribution, and centralized billing so that each franchisee is set up for growth and success.