Clemente Applies More than Three Decades of Experience to Leading the Home Services Franchisor’s Trades Brands
Authority Brands, a multi-brand franchisor in the home services sector, has appointed Steve Clemente president and chief operating officer over its portfolio of trades brands. Clemente spearheads initiatives to enhance operations and unlock cross-selling opportunities for Benjamin Franklin Plumbing, One Hour Heating & Air Conditioning, Mister Sparky Electric and DRYmedic Restoration Services.
Clemente has three decades of leadership experience with brands including Primrose Schools, Dick’s Sporting Goods, Target and Nebraska Book Company. He succeeds Lance Sinclair following his retirement.
“The home services industry is booming and offers tremendous long-term opportunity,” Clemente said. “It has significant potential for growth and expansion, so it immediately caught my attention. Authority Brands, in particular, stood out to me because the organization was entering a new chapter with a new C-suite team focused on fresh thinking and innovation.”
Clemente said he’s excited to work alongside Authority Brands’ franchise owners and company leaders. “Throughout my career, I’ve been results-driven and focused on building strong, collaborative cultures, and that’s exactly what I’m looking forward to bringing to the trades brands. My goal is to continue empowering our franchise owners and enabling them to deliver exceptional service and outstanding customer experiences within the communities they serve. Beyond our current footprint, I’m also excited to help expand our services into new communities nationwide. I’m eager to support both new and seasoned franchise owners and help lead the organization into its next phase of growth.”
Authority Brands CEO Jay Caiafa cited Clemente’s business acumen, operational expertise and proven leadership as his strongest assets. “Our trade brands represent our largest and one of our most essential segments, playing a critical role in Authority Brands’ path forward. Supporting our franchise owners and elevating the customer experience they provide is central to the promise of Authority Brands, and Steve understands this,” Caiafa said.
Servant Leadership
Clemente is a strong proponent of servant leadership. “Leadership is about putting the strongest people in the proper roles, keeping priorities focused and building a business well-positioned for success. I also believe effective leadership means empowering teams to exceed expectations and consistently deliver strong results.”
Clemente said success as a franchise owner involves following established systems, and being disciplined and willing to continuously learn. “Surround yourself with the right support and resources, and stay focused on delivering consistent, quality services to customers.”
About Authority Brands
Headquartered in Columbia, Md., Authority Brands’ portfolio of brands includes America’s Swimming Pool Company, Benjamin Franklin Plumbing, The Cleaning Authority, DoodyCalls, DRYmedic Restoration Services, Homewatch CareGivers, The Junkluggers, Lawn Squad, Mister Sparky Electric, Monster Tree Service, Mosquito Squad, One Hour Heating & Air Conditioning, Screenmobile, STOP Restoration and Woofie’s.
