Doll Oversees the Family Entertainment Franchisor’s Operations Support
Nicholas Doll has been welcomed as the new vice president of operations of Altitude Trampoline Park, an indoor, active family entertainment franchise. With this new role, Doll oversees franchise operations support with a special emphasis on profitability, park systems and processes, and training implementation. As Altitude Trampoline Park continues to grow, so does its leadership team. In addition to Doll, Tom Grieser was announced as the family entertainment brand’s CFO.
In a statement, Mike Rotondo, Altitude Trampoline Park’s CEO, said, “From our executive team members who joined us years ago to those uniting with us now, the Altitude leadership team is passionate and motivated to set the standard for active family fun with prospective franchise owners.” In Rotondo’s view, with the addition of Doll and Grieser, “our team is better equipped than ever before to expand Altitude’s presence in new and existing markets in the months ahead, and support existing franchisees in their advancement.” Other members of Altitude Trampoline Park’s leadership team include president and CMO Amy Phillips, and vice president of development Robert Morris.
Altitude Trampoline Park’s Leadership Team
Doll is excited to work with Altitiude’s Trampoline Park’s leadership team, who bring a diverse set of experiences to the brand, and build long-term relationships with franchise owners. “Moving forward, I’m energized to help our current and future franchisees build their businesses and become the go-to family entertainment center in their communities. Altitude’s mission to bring Jump Life! and a safe, clean environment where kids can go to reach exhilarating new heights to new markets across the U.S. resonates with me. I’m looking forward to working with our leadership team to build a world-class brand and share the joy of jumping with as many families as possible,” Doll said. Jump Life! is Altitude’s mantra and represents a promise to kids that they can play freely and have fun while at the brand’s parks.
Doll also appreciates the passion that Altitude’s leadership team has for growth. “We’re continuing work toward our goal of having more than 100 parks open or in development before the end of the year. I’ve been able to bring my experience in operations and franchising to further enhance the level of support Altitude provides to its franchisees,” Doll said.
Doll’s Franchising Background
Doll got his start in the industry as a franchise business consultant for Jimmy John’s in 2012. While there, Doll supported restaurant locations across Houston, Little Rock and Western Louisiana. “It was my first taste of the restaurant sector in the franchise industry. After that, I went on to support all domestic and international franchise growth with Raising Cane’s before moving into the retail sector with Buff City Soap,” Doll said.
His favorite part about the industry is the opportunity to meet and work with entrepreneurs who have extensive experience and knowledge. “Not only am I working to support the franchisees in their day-to-day operations, but I also get to learn what works and what doesn’t from them directly. It has been great to be a part of a team that helps operators grow. I get a front-row seat to their success, and there’s nothing more rewarding than that,” Doll said.
Doll believes that adaptability is key in franchising. “In my experience, every day comes with a new challenge, which can be really exciting. Truly, no day is the same. It’s important to flex and rely on your team to help support your franchisees in tackling any obstacle they face,” Doll said.
In Doll’s view, trust is crucial to a strong franchisor-franchisee relationship. “Franchise owners and operators are always looking for ways to improve their businesses. When rolling out new processes and systems, it’s crucial to track your decision-making process through the KPIs, including sales figures or other benchmark numbers,” Doll said. “All of these factors come together to build trust in the franchisor and help to show franchisees that we are looking out for their best interests.”