Think back to the days before you became a franchise owner. Think back to the days before you moved into a manager or supervisor role. Are there things you would change about your boss at the time?
Obviously, as the boss, being well liked can’t always be your top priority. But there are ways to gain both respect and admiration from your employees. And as long as you’re not a pushover, the carrot can often be just as effective, if not more so, than the stick.
Here are three ways you can be the head of your franchise without being disliked by the people working for you:
1 Make yourself available
There is nothing worse than a boss who makes demands and critiques employees without ever showing his or her face. If you want employees to respect you,
keep the lines of communication open at all time.
A big part of leadership is engaging with people, so when you run a franchise, you shouldn’t be spending your days sitting behind a computer. You should be meeting with your employees, learning more about their abilities and personalities, and finding better ways to help them succeed.
They will appreciate it, and it will make you more successful in the long run.
2 Stay above office gossip
Regardless of industry or company size, office gossip has the ability to run rampant. The last thing you want to do is get caught up in the rumors. Stay above
this, no matter how tempting it may be to jump in and take part.
If an issue needs to be addressed with an employee, do so in person and be direct with them. Be extremely cautious of exchanging emails, IMs or texts about
someone who works for you. It’s simply too easy for them to get passed around and into the wrong person’s hands.
3 Be as fair as possible
When a boss or business owner plays favorites, they end up with a group of people who likes him or her and another group that feels they’re missing out on
special treatment. It doesn’t matter if you are giving praise or critiquing, it is a must to remain fair. Employees love a fair boss, even if it means they will take their lumps from time to time.
This doesn’t mean you treat every employee the same, but the perception of a double standard can have a detrimental effect on your franchise’s culture.
With the three tips above, you can avoid turning into the type of boss you disliked in the past. Furthermore, you can become the type of boss employees love.
Andy Roe is the General Manager of SurePayroll, Inc., a Paychex Company. SurePayroll is the trusted provider of easy online payroll services to small
businesses nationwide. SurePayroll compiles data from small businesses nationwide through its Small Business Scorecard optimism survey, and exclusively reflects the trends affecting the nation’s “micro businesses” — those with 1-10 employees. You can follow Andy on Twitter @AndrewSRoe.