Corporate Leadership and Support Have Been Key to Success
Gotcha Covered franchise owners Cesar Garcia from Northeast Houston and Rick and Heather McGregor from Frisco, Texas, know they are never alone. They can call corporate support whenever they need help. They thrive and prosper as franchise owners from the brand’s culture that puts people and families first. Here, they share their experiences with the company and describe how they carry the corporate culture to their employees and customers.
Cesar Garcia
Gotcha Covered of Northeast Houston
A welcoming culture is what attracted Gotcha Covered franchise owner Cesar Garcia to the window treatment franchise. “The corporate team makes a true effort to make us feel like family. Also, they are mindful of this culture when bringing on new franchisees,” Garcia says.
This family-centric culture positively impacts the perception of his business, Garcia adds. “The most direct impact is around the perception customers have of Gotcha Covered nationally; this is manifested in the five-star reviews across the organization. I truly believe this is a result of the culture, and I benefit because my customers see and read those reviews.”
Franchise ownership has positively changed Garcia’s life. “Primarily, it improves the amount of time I can spend with my family and alleviates stress. Secondly, it has allowed me to leverage skills I’ve learned during my corporate years on my own business. Franchise ownership provides the best of both worlds: owning your own business and having a proven structure similar to a corporate environment, which means you are not alone,” Garcia says.
I looked at it as any other challenge I’ve had in the past, and I asked myself if I was ready for this. Is there ever a right time to do this?
Cesar Garcia
But business ownership hasn’t always been easy; Garcia was stressed throughout the uncertain times of the pandemic. “I looked at it as any other challenge I’ve had in the past, and I asked myself if I was ready for this. Is there ever a right time to do this? These are the same questions I asked myself when I looked for a promotion in the corporate world or when I became a father for the first time. So why wait?” Garcia asks.
As long as he has the right mindset and the support of Five Star Franchising, Gotcha Covered’s parent company, Garcia knows he can make any endeavor successful. “It helps that I am a very positive person, and I couldn’t pass up the opportunity to become even more resilient.”
Rick and Heather McGregor
Gotcha Covered of Frisco, Texas
Rick and Heather McGregor describe the Gotcha Covered culture as “family-friendly.” In addition to the welcoming environment, the McGregors appreciate being able to call for support with ease and have issues resolved within 24 hours. The husband-and-wife team has owned the Gotcha Covered of Frisco since November 2014 and recently purchased an additional location in nearby McKinney/Allen.
Business ownership affords the McGregor family a quality of life they call “second to none.” With the Gotcha Covered franchise, they have more freedom and control of their time. They invested in the franchise because it was a great fit for them.
Before becoming a Gotcha Covered franchisee, Rick worked for Coca-Cola in logistics and managed a team of daily route planners and collaborated with sales and distribution on strategic planning. The McGregor family is “committed to excellence and strives to be a family-friendly business.” They say their close team “supports and celebrates routinely.”
For more information about the Gotcha Covered franchise, visit www.gotchacoveredfranchising.com.