Three Franchise Owners Share their Journeys with the Pallet Supply Company
SUPPLY POINTe’s franchisee community is diverse but grounded in one common goal: strong values. Franchise owners bring their own unique backgrounds and perspective, but they all share a commitment to building relationships and delivering exceptional service. Specializing in shipping supplies, freight services and packaging materials, SUPPLY POINTe is a one-stop shop for warehouse and operations managers. The low-overhead business model, multiple revenue streams and strong franchisor support make it an ideal opportunity for entrepreneurs ready to grow. Here’s what three franchise owners had to say about their journeys with SUPPLY POINTe.
Pat Rivera, Raleigh, N.C., Opened in July 2024
SUPPLY POINTe has given me the freedom to bet on myself and connect with customers in a meaningful way.
Pat Rivera had been considering franchise ownership for years and always felt the timing wasn’t right. But when he discovered SUPPLY POINTe, he knew it was the opportunity he was waiting for. The former Marine Corps officer and corporate professional wanted a business that could withstand economic ups and downs. “I saw so many businesses fail during COVID, and I knew logistics was an industry that always had demand,” he says.
SUPPLY POINTe’s low-overhead model and flexibility stood out, but what really resonated with Rivera was its ability to meet the needs of diverse customers. “The beauty of this business is that you can pivot easily. If a customer doesn’t need pallets, maybe they need wrap or crates. You’re never boxed into one thing,” he explains.
Rivera also loves the collaborative nature of the franchise system. “Diversity isn’t just about what we sell; it’s about the people. Everyone brings their unique experiences, and that makes us stronger as a system,” he says.
Leaving behind corporate America wasn’t easy, but Rivera’s perspective has shifted. “At first, I missed the safety net, but now I see the bigger picture. SUPPLY POINTe has given me the freedom to bet on myself and connect with customers in a meaningful way,” he says.
Thomas Warren, Charleston, S.C., Opened in January 2024
SUPPLY POINTe’s values align perfectly with what I’ve lived by for 26 years — honor, courage and commitment.
Thomas Warren’s career in the Marine Corps instilled a deep appreciation for discipline and teamwork, which has translated into his role as a SUPPLY POINTe franchise owner. “SUPPLY POINTe’s values align perfectly with what I’ve lived by for 26 years — honor, courage and commitment,” he says.
While he initially sought stability after his military retirement, Warren quickly discovered that SUPPLY POINTe offered more than just a business — it provided a platform for building connections. “Every day is dynamic. You’re meeting people from all corners of the supply chain, finding solutions for their challenges, and adapting to unexpected changes,” he shares.
For Warren, the diversity of the job keeps him engaged. “One day you’re sourcing pallets, the next, you’re helping a customer with freight solutions. No two days are the same,” he explains. His approach to fostering inclusivity? “It’s simple: treat people how they want to be treated. That’s a value we all share here.”
Balancing family life with entrepreneurship has been one of his biggest wins. “I count my blessings I was matched up with SUPPLY POINTe. They have provided me with an opportunity to be an entrepreneur, which keeps me learning every single day. Their business model has also allowed me to better balance my time with family so I can make up for lost time we sacrificed while I was deployed or away from them. Semper Fi!”
Kal Patel, New Brunswick, N.J., Opened in January 2021
You’re not tied to one service — you’re solving real problems across the supply chain.
Kal Patel’s background in financial services prepared him to tackle challenges head-on, but franchising with SUPPLY POINTe opened up an entirely new world. “What attracted me was the diversity of revenue streams and solutions we can offer. You’re not tied to one service — you’re solving real problems across the supply chain,” he says.
As one of the early franchisees, Patel has seen firsthand how SUPPLY POINTe fosters a supportive and inclusive environment. “It’s not just a franchise; it’s a community. The franchisor and fellow owners genuinely want to see you succeed, and that level of collaboration is rare,” he shares.
Patel also points out the diverse nature of the business itself. “Every customer is different. One might need pallets, while another needs custom packaging. It keeps things interesting and allows us to build relationships in ways that a traditional business can’t,” he explains.
For Patel, this sense of connection extends beyond customers. “It’s incredibly rewarding to share ideas with other franchisees and learn from each other. That exchange of experiences helps all of us grow,” he says. “SUPPLY POINTe isn’t just a business — it’s an opportunity to bring my background, skills and perspective into a system that values them.”
For more information about SUPPLY POINTe, visit the company’s website.
