Our team at Franchising USA had a chance to sit down with George Bobbitt, Chief Operating Officer of CMIT Solutions, to learn more about the growth and success of the company.
Our questions are in bold. Hope you enjoy reading!
What is your professional background?
After graduating from West Point Military Academy in 1989 with degrees in engineering and computer science, I subsequently served in the U.S. Army until 1994, leaving as a captain. While serving, I was awarded the Bronze Star for combat action in the First Gulf War. Then, from 1994 to 2006, I worked in the telecommunications industry within in various product line management and business development roles. I also received my MBA from the University of Chicago in 1997. From 2006 to 2015, I was in the Defense and Intelligence industry, working intensively for mergers and acquisitions, and I also ran a joint venture where my team developed an enterprise level software package for certain classified customers. I started at CMIT Solutions in October of 2015.
How has your background prepared you for your current role with CMIT Solutions?
My background has prepared me for my current role with CMIT Solutions for many reasons. I’ve worked with and supported a diverse group of people over the course of my career. Also, in every position I have held in the past, I’ve worked to understand and leverage technology to achieve business success. I’ve also extensively worked to set and accomplish goals that drive steady improvement.
What attracted you to the CMIT Solutions model?
What makes CMIT Solutions stand out to me is that it provides franchise owners the opportunity to work in a system that is focused on leveraging technology for business customers. The franchise model also has exceptional growth potential.
What are CMIT Solutions’ expansion plans?
We currently have just over 150 territories in the US and Canada, and we foresee expanding that number to 500 territories by 2024. We are already putting a number of tools in place so we can successfully reach this goal.
What type of support does CMIT Solutions provide its franchise partners?
In addition to training, marketing support, product testing, new product development and business coaching, CMIT Solutions provides each franchise partner a well-established back office system that is second to none. This system allows franchisees to properly manage their customers’ systems and employees easily and efficiently with a 24/7 help desk service and Network Operation Center. We also provide discounts and exclusive vendor services to our franchise partners that only the largest of companies can negotiate. There is also a strong culture of collaboration across the board, so a franchisee knows they can reach out to over 700 engineers and over 130 other owners (some have more than one territory) from across the country for assistance with any customer need.
Do you have any advice for our readers who are exploring franchise opportunities?
As aspiring entrepreneurs explore opportunities, I advise them to ensure they understand the average day-in-the-life of an existing franchise owner, how that day evolves as a business grows over time and that they can see themselves in that role. Also, it is important to remember that investing in franchising is also investing in an asset. Aspiring franchisees should ensure their system of choice allows them to make the most of that asset’s value.
George Bobbitt is the Chief Operating Officer of CMIT Solutions, Inc. CMIT Solutions (CMIT) is a leading provider of information technology (IT) professional services and products to businesses across a range of industries, and is uniquely capable of supporting companies anywhere, coast to coast in the United States. Because of its growing geographic presence and partner programs, CMIT is a very attractive sales and/or support channel for larger firms desiring to reach the millions of small and mid-sized businesses in the United States.