Waheed Previously Drove Technological Innovation for Neighborly, Sabre Corporation and Fuze Health
BrightStar Care, an Illinois-based home care, skilled care and medical staffing services provider, has appointed Amer Waheed chief technology officer. Waheed modernizes platforms that power scheduling, caregiver and client engagement, and field operations while helping franchise owners adopt technology that fosters growth.
“Whether it’s helping someone’s parent maintain independence at home or supporting a patient through recovery after a hospital stay, the work we do has a real impact,” Waheed said. “The more I learned about the company, its people and its vision, the more excited I became. Having seen firsthand at Neighborly [a home services franchise organization] what the right technology can do for franchise owners and their customers, I saw an opportunity to bring that experience to an organization where technology can have an even more direct impact on people’s lives.
“For caregivers, I want to remove unnecessary friction from their day so they can spend less time dealing with paperwork, schedules and administrative tasks, and more time focused on their clients. Our caregivers are at the heart of everything we do. When we give them better tools and make their jobs easier, that ultimately translates into better experiences and outcomes for the people we serve.”
During his tenure with Neighborly, he improved customer acquisition and built analytics that gave franchise owners better visibility into their businesses. Waheed also worked with his team to integrate AI-powered capabilities into call centers and digital channels, including chatbots, to improve responsiveness and capture more leads. Additionally, he drove technological innovation in his roles with Fuze Health and Sabre Corporation.
Josh Wall, CEO of BrightStar Care, said Waheed is a strong asset to the leadership team because of his franchise technology expertise and understanding of what it takes to help franchise owners succeed. “His experience building and scaling platforms across one of the largest franchise organizations in the country, paired with his background in healthcare and AI, makes him exactly the right leader to guide our technology into the next phase of growth. We are thrilled to welcome him to the team,” Wall said.
When he’s not working, Waheed enjoys traveling with his wife and daughter to experience different cultures, try new things and make memories together.
About BrightStar Care
Founded in 2002, BrightStar Care provides skilled and non-skilled home care, healthcare staffing and partnership solutions to businesses and health systems across the country. The brand has expanded to 420-plus franchised locations employing more than 15,000 caregivers and 5,700 registered nurses.
