What franchise owners can do to improve customer service
Nancy Friedman
June 15, 2021
Here are five easy tips to help franchisees provide better customer service that will ultimately lead to repeat business and
Nancy Friedman
Nancy Friedman is Founder and Chairman of the The Telephone Doctor Customer Service Training. A former franchisor, she is expert on customer service and is a frequent keynote speaker talking about customer services best practices. Her real-world, hands-on tips, ideas, skills, and techniques help both franchisors and franchisees take their businesses to the next level.
Voicemail Best Practices for Franchise Development
Nancy Friedman
May 28, 2021
Franchisors: Are Your Voicemail Messages Causing you to Lose Leads? Investing in a franchise is a huge decision, so once
Easy business networking solutions for franchise owners
Nancy Friedman
April 16, 2021
Yes! Business networking is essential—especially for franchise owners Business networking is sort of a given in the sales and the
Are you sabotaging your franchise’s success? Choose your words carefully!
Nancy Friedman
March 8, 2021
Clear communication is essential to successfully running any franchise business. Whether your focus is b2b or b2c, the power of
What to Know about Opening a Franchise with Family
Nancy Friedman
January 25, 2021
5 Tips for Successfully Operating a Family-Owned Business Franchising is full of family businesses on both the franchisor side and
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