June 23, 2005 - In an unprecedented move within the industry, Rik put himself on the spot to answer any queries that franchisees had about the company and to put forward their suggestions on the future development of the brand.
Almost all of the 104 franchisees attended and were given a chance to speak to Rik directly and air their thoughts on all things Ovenu.
Franchisees also used the event to share their individual experiences and to learn from others on how to improve and grow their individual businesses.
Other subjects discussed included the new procedures and innovations within the valeting process, potential new additions to the cleaning product range and upcoming national and regional marketing activity.
Speaking after the conferences Rik Hellewell said:
“Communication is so important in every organisation and getting this chance to come together and air issues and highlight successes is crucial to the development of any company”
“I thought that I was potentially lining myself up for an ear bashing, but was amazed at the positive response I received. I’ve gained more from these conferences than I could have ever imagined and taken away some great ideas for the future”
“Our franchisees were given the chance to discuss the future of the brand and their hopes and ideas for the company nationally as well as for their individual franchise”
“It is so easy for communication channels to break down and I feel this exercise will help sculpt the future of Ovenu. I foresee these conferences being a very important part of our growth and I hope to repeat this process on a regular basis.”
View Company Website: http://www.ovenu.co.uk