PROSE, the healthy and enriching hand and foot care brand, is partnering with Zenoti to power its innovative, mobile-first guest experience.
Founded in late 2017 by former Massage Envy President and CEO David Crisalli, PROSE now operates two boutiques in Arizona. A wellness industry leader, Crisalli plans to replicate his past success by thoughtfully growing the business through franchising.
PROSE was designed with franchisees at the center of the leadership model, so the company’s technology platform required rapid scaling and franchise growth support while simultaneously creating a mobile-first, elevated guest experience.
“We set out to reinvent the hand and foot experience, and a big part of that focused on technology to simplify the process. Zenoti was the clear choice as the technology partner PROSE needed to bring the brand to life,” said Crisalli.
When guests arrive at PROSE, their experience is mobile from check-in to checkout. PROSE curators move freely through the boutique using iPads to check guests in, create guest invoices and process their payments during checkout. Guests have on-demand access to the brand with a mobile app and online booking capabilities.
PROSE also offers a membership program to its guests. Zenoti creates personalized experiences for members that touch every aspect of their visit, including check-ins, checkouts, payments and more.
“We’re thrilled to partner with PROSE to provide the technology foundation they need to make their mobile-first, elevated customer experience a reality,” said Sudheer Koneru, CEO at Zenoti.