You Move Me, the third brand in serial entrepreneur Brian Scudamore’s group of home-service franchises, is pioneering a new standard in customer service in the moving industry.
You Move Me is a high-tech take on the traditional family movers’ model, using an innovative online booking engine to streamline the job-booking process.
Customers enter a set of pre-defined criteria such as their address, square footage of their home and number of rooms, and You Move Me’s online booking system returns an instant, accurate quote for the move. Almost immediately after the launch of the online booking engine in late 2014, there was a tremendous upswing in the number of jobs booked. A 288% increase in jobs booked was noted when comparing Q1 2015 and Q1 2014.
“The booking engine allows franchise partners to more efficiently manage operations so they can better serve their customers, and effectively grow their business,” says Brian Scudamore, Founder and CEO, You Move Me.
The You Move Me business model takes advantage of sister company 1-800-GOT-JUNK?’s existing infrastructure—a framework honed and perfected by Scudamore over more than two decades. The online system is even used to provide customers with specialty hot beverages the morning of their move.