Walsh Has Leadership Experience with Subway, Pizza Hut, PepsiCo and Michaels
Hand & Stone Massage and Facial Spa has named Carrie Walsh chief executive officer. She has extensive experience leading consumer and franchise brands, including Subway, Pizza Hut, PepsiCo and Michaels.
“I love working with brands that truly make a positive impact on people’s lives, and this is at the center of what Hand & Stone does — providing relaxing, impactful services to its members,” Walsh said. “I can’t wait to make an impact on even more people, allowing them to take a moment to pause and just relax. When I was thinking about what could come next in my career, this opportunity immediately resonated with me not only because of how powerful the brand’s promise is, but also because of how our franchisees are executing it with excellence. When I visited the spas and reviewed the customer data, it was clear that the foundation at Hand & Stone is very strong, and I wanted to be a part of continuing its growth story.”
She plans to foster Hand & Stone’s growth by taking a customer-centric approach to evolving the brand experience and supporting franchise owners. “Leadership is all about listening and learning, not just with the direct team, but also with our franchisees to help identify and unlock the biggest opportunities to drive growth for the brand. I want our franchisees to feel supported and to remain in lockstep, working truly as our partners to help achieve the brand’s goals.”
Todd Leff, who has served as interim CEO and chairman, expressed confidence in Walsh’s ability to take the company to the next level. “Carrie brings an impressive combination of brand-building expertise, operational leadership and experience in leading brands through digital transformation,” Leff said.
Walsh, a Hand & Stone member herself, said that as a working wife and mother of three, she understands the importance of taking a moment for self-care.
“Stress undoubtedly takes over our daily lives,” she said. “Self-care is no longer a once in-a-while treat, but something people are taking seriously. The wellness industry is booming, and I love that Hand & Stone provides easy access to wellness and relaxation.”
About Hand & Stone Massage and Facial Spa
Founded in 2004, Hand & Stone Massage and Facial Spa offers a wide range of services tailored to clients’ individual needs and skin concerns. Treatments are performed by licensed estheticians. The wellness brand has expanded across 36 states and Canada.
