The Faster Fix
Every so often, a business opportunity is presented that offers a completely unique concept that puts its franchisees and customers as the first priority.
Dental Fix RX is that business opportunity with a fast growing franchise model and a different approach to dental equipment repair and service. While most dentists have to wait weeks or even months to get their tools repaired by other specialists, Dental Fix offers immediate, same day service by repairing equipment onsite from their state-of-the-art mobile repair vans.
“Our Dental Fix owners live in or near their territory so they can get to a dentist office within 48 minutes instead of 48 hours,” said Scott Mortier, vice president of business development for Dental Fix. “Our turnaround time is one of the main factors that separate us from the competition and we don’t charge hidden fees to customers. Our competitors often charge for estimates, loaner equipment, and fuel or destination charges while at Dental Fix, our philosophy focuses on providing customers the best service available without additional fees.”
While the competition generates revenue from dental equipment sales, Dental Fix’s revenue comes from repair. The company’s focus is on fixing immediate problems and creating relationships with local dentists. When equipment breaks, a dentist is often placed in a time of urgent need with patients in their waiting room and no way to continue work. Dental Fix services remedy this problem by offering loaner tools to help the dentist maintain productivity at the same time their equipment is being repaired onsite.
With roughly 170,000 dental and dental specialist jobs in the U.S., the need for dental repair is constant and continues to grow. Dental jobs are projected to grow nine percent by 2016 and as the industry continues to expand, so do the new technologies that allow dentists to maintain and improve their work flow.
With Dental Fix’s commitment to customer service and providing immediate, onsite service, it’s evident that the Dental Fix brand is strong. Many entrepreneurs are taking advantage of Dental Fix’s unique franchise opportunities.
Established in 2009, Dental Fix has more than 150 franchise locations throughout North America. The unique business model is designed around the success of franchisees, as Dental Fix provides a dedicated account management team to offer each franchise owner everything they need to make their business successful. From marketing and sales support to year-round repair training, Dental Fix is focused on making their franchisees a success.
“We often sell out of franchise territories,” said Mortier. “Dental Fix guarantees franchise owners a minimum of 40 customers in their first year of business, or we’ll refund the entire franchise fee. To support a franchisee, we handle all of their marketing. We call, direct mail, email, and fax dentist monthly in every market of the country on behalf of our franchise owners as. We also set up their appointments and coordinate the related schedules.”
Dental Fix provides an extensive 42-day training program with three weeks in a classroom setting at Dental Fix’s headquarters in Fort Lauderdale, Florida.
“There is only one other organization that teaches dental repair in a classroom setting and that is the military,” said Mortier. “Our director of training, Matt Lau, has taken his experience of teaching in the military for nearly 20 years, and has designed a comprehensive program that includes classroom and on-the-road training with the vans as well.”
Dental Fix’s training facility allows franchisees to gain experience in the field before serving customers. The program allows operators to have an extensive understanding of their position as well as the opportunity to obtain the technical skills necessary to repair equipment, sharpen tools and rebuild headpieces.
Once a franchisee is operational, they have an account management team to assist them with any issues they may encounter throughout the day. Each account management team routes calls from dental offices, contacts dentists to offer services, supports grand opening procedures, and collects invoices. Dental Fix also provides technical support and ongoing training as well as weekly webinars.
Those considering Dental Fix as a business opportunity do not have to possess any previous training or experience but should be comfortable in a sales environment.
“We strive to find candidates that have a solid customer service, sales and marketing background,” said Mortier. “We currently have 111 territories in operation, and 167 franchises sold with 55 of them launching in the next six months. Dental Fix franchises are located coast to coast, in Canada and master development rights were just sold in Mexico.”
“For the past year and half, we have averaged one franchise sale a week,” continued Mortier. “We are growing very quickly and there is only a limited number of territories available. In North America, there are roughly 700 existing territories and when they are gone, they are gone. We are excited about our quick expansion, as we work closer toward our overall target of dominating the North American dental service industry.”
For more information visit: www.dentalfixrx.com