Culture Drives the Success of K9 Resorts Luxury Pet Hotel

K9 Resorts Luxury Pet Hotel franchise

A Passion for Pets Inspired Co-Founders Steven and Jason Parker to Create the Ultimate Luxury Hotel for Dogs

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A passion for pets and a commitment to excellent service have defined the culture at K9 Resorts Luxury Pet Hotel franchise. The company’s flagship location in Fanwood, N.J., also happens to be the hometown of the pet franchise’s co-founders, Steven and Jason Parker. The brothers are lifelong animal lovers and entrepreneurs. In 1999, when the Parker brothers were just 12 and 14, they launched a pet care business called K9 Guardians Professional Pet Sitting.

K9 Resorts Luxury Pet Hotel franchise
K9 Resorts co-founders, Steven (left) and Jason Parker

Their love for dogs and business led them to create K9 Resorts, the ultimate luxury hotel for dogs. It didn’t take long for the business to become incredibly popular, and they decided to grow through franchising in 2011.

The brothers attribute K9 Resorts’ success to their team and commitment to excellent service. “Any effective leader knows his or her company’s success depends on the people who carry out the vision and grow the company together day in and day out: their employees,” says Jason. He says it starts with the hiring process.

We take our time to ensure that we continue to build our world-class team with each and every hire.

Jason Parker

“We take our time to ensure that we continue to build our world-class team with each and every hire.” Jason says that this philosophy has carried through to the entire franchise operation.

K9 Resorts has customers from all walks of life, but they have two things in common: They lead busy lives and view their dogs as family members. Customers consider K9 Resorts a home away from home for their furry friends. “Its not uncommon for our customers in New Jersey to drop off their dog in the morning, hop on the train to Manhattan to work, then return in the evening,” says Tim Katsch, Executive VP of Operations. “It’s not just work that occupies our customers’ time; it’s shuffling from ballet recitals and soccer games, to do home renovations or entertain company.”

K9 Resorts Doggie Daycare franchise
K9 Resorts offers cage-free luxury boarding and doggie daycare.

He says that K9 offers a place where pet parents do not have to worry about their dogs and feel comfortable that they are happy, healthy, well cared for and having fun. “Our cage-free luxury boarding accommodations are the perfect fit for this customer.”

But K9 Resorts isn’t just about care. It strives to go above and beyond with a WOW experience. “K9 Resorts means luxury. No expense has been spared in caring for our canine guests, from our UVGI air filtration systems, antimicrobial flooring and hospital grade cleaning products,” says Rich Schlatter, K9 Resorts district manager. “One of my favorite things to see each day is the dogs pulling their owners on the leash from the car to the front door! This may be the best review we can ever receive.”

For more information about the K9 Resorts Luxury Pet Hotel franchise, visit

Ideal K9 Resorts Luxury Pet Hotel Franchise Owner

The team at K9 Resorts Luxury Pet Hotel believes franchise ownership is more than just running a business. Ideal franchise owners have the following qualities:

• The ability to hire and develop people to grow within the Resort.
• Believes in the company’s purpose and shares its core values.
• Believes in the operating system and follows it.
• Embraces and is involved in local communities.
• A passion for a five-star customer experience and believes dogs are family members.

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Jill Abrahamsen’s career spans more than 25 years in editorial, design, and marketing roles. As the editorial director of IFPG, she serves as editor-in-chief of Franchise Consultant Magazine and FranchiseWire. Through both platforms, Jill helps franchisors spread the word about their brands and reports on the latest franchise news and trends. A skilled storyteller, Jill communicates franchisor’s messages through feature articles and franchisee interviews.

Jill is an accomplished writer, editor and graphic designer. Her extensive experience includes key roles with major consumer publications, including Boating, Popular Photography, and Design NJ magazines. As founding editor-in-chief of Franchise Dictionary magazine, Jill developed her passion and fascination for franchising which continues to grow in her role at IFPG.
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