A Cure for Emotional Leakage and Other Negative Workplace Behaviors It’s a simple rule in business: Happy employees lead to …
5 Customer Service Mistakes and How to Fix Them
Customer Satisfaction is All About Common Sense I’m often asked: “What is the biggest and most costly customer service mistake …
How do Franchise Business Owners Deal With Angry Customers?
Tips for Turning Unhappy Customers into Customers for Life Dealing with angry customers is never pleasant, but it’s a reality …
Time Management Strategies For Franchise Business Owners
Good Time Management Starts with Planning and Prioritizing Even with a proven system in place, franchise business owners have a …
How to Make Cold Calling a Little Warmer
This Simple Cold-Calling Strategy is a Must for any Franchise Professional Whether you are calling a prospect, a client, a …
5 Tips for Selling Franchises
A look at the most valuable and underused sales tips Dear franchise friends: Years ago, my mother told me a …
Essential Soft Skills for Franchise Business Owners
Six simple strategies for better business interactions While experience with marketing, spreadsheets and P&L statement will help franchise owners run …
Email best practices for franchise professionals
Whether you’re a franchisor, franchisee, or franchise consultant you can write better emails. Here’s how to make your emails stronger, …
How to make your sales calls screen proof
Salespeople can disarm the person on the other side of the phone by following this simple script We all make …
3 must-have skills for franchise sales
Here’s how franchisors and franchise consultants can keep candidates engaged through the franchise discovery and sales process Investing in a …
What franchise owners can do to improve customer service
Here are five easy tips to help franchisees provide better customer service that will ultimately lead to repeat business and …
Voicemail best practices for franchise development
Franchisors: Are your voicemail messages causing you to lose leads? Investing in a franchise is a huge decision, so once …
Easy business networking solutions for franchise owners
Yes! Business networking is essential—especially for franchise owners Business networking is sort of a given in the sales and the …
Are you sabotaging your franchise’s success? Choose your words carefully!
Clear communication is essential to successfully running any franchise business. Whether your focus is b2b or b2c, the power of …
Thinking about opening a franchise with family? Here’s what you should know.
Franchising is full of family businesses on both the franchisor side and the franchisee side. There are so many great …