Nancy Friedman is Founder and Chairman of the The Telephone Doctor Customer Service Training. A former franchisor, she is expert on customer service and is a frequent keynote speaker talking about customer services best practices. Her real-world, hands-on tips, ideas, skills, and techniques help both franchisors and franchisees take their businesses to the next level.
A Cure for Emotional Leakage and Other Negative Workplace Behaviors It’s a simple rule in business: Happy employees lead to
Customer Satisfaction is All About Common Sense I’m often asked: “What is the biggest and most costly customer service mistake
Tips for Turning Unhappy Customers into Customers for Life Dealing with angry customers is never pleasant, but it’s a reality
Good Time Management Starts with Planning and Prioritizing Even with a proven system in place, franchise business owners have a
This Simple Cold-Calling Strategy is a Must for any Franchise Professional Whether you are calling a prospect, a client, a
A look at the most valuable and underused sales tips Dear franchise friends: Years ago, my mother told me a
Six simple strategies for better business interactions While experience with marketing, spreadsheets and P&L statement will help franchise owners run
Whether you’re a franchisor, franchisee, or franchise consultant you can write better emails. Here’s how to make your emails stronger,
Salespeople can disarm the person on the other side of the phone by following this simple script We all make
Here’s how franchisors and franchise consultants can keep candidates engaged through the franchise discovery and sales process Investing in a
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